In this episode, we discuss the art of conflict resolution…
News flash… conflict is imminent! Are you ready for it?
"Peace is not the absence of conflict, it is the ability to handle conflict by peaceful means." – Ronald Reagan
Book recommendations mentioned in this podcast: (affiliate links):
- Emotional Intelligence 2.0 (Travis Bradberry) https://amzn.to/3zpEoo0
- Relational Intelligence (Dharius Daniels) https://amzn.to/3Zx32xt
- Never Split The Difference - How to negotiate like your life depends on it (Chris Voss) https://amzn.to/3nA3qhk
The Case For Conflict:
1. People are wired to disagree ever since the fall of Adam into sin
2. As individuals, we are entitled to differences of opinion and operate with free will… however, there is a huge benefit and synergy to working together effectively so we can accomplish more together than we can separately
3. Conflict can be a very healthy thing if handled properly because it can facilitate and cultivate a spirit of unity rather than letting issues fester and tear people apart
4. Some (most) issues will NOT settle themselves so healthy conflict resolution skills are needed to bring peace to the situation
Conflict Resolution as a Bridge:
You can think of conflict resolution as building a bridge between two parties. Each side has its own perspective, interests, and goals, much like the land on either side of a river. The process of resolving the conflict is like constructing a bridge that connects these two sides, allowing for mutual understanding, cooperation, and collaboration. To build a strong and stable bridge, both parties need to contribute their resources, time, and effort. The bridge needs to be built on a foundation of trust, empathy, and open communication. Once completed, the bridge allows for the free flow of ideas and perspectives, helping to create a more harmonious and productive relationship.
Conflict Resolution as a Puzzle:
Resolving a conflict can be compared to solving a complex puzzle. Each party holds some of the puzzle pieces, representing their concerns, needs, and perspectives. To fully understand and address the conflict, all the pieces must be brought together to form a complete picture. This requires open communication, active listening, and empathy, as each person shares their piece of the puzzle and works to understand how it fits with the others. In some cases, compromise may be necessary to adjust the pieces to fit together more seamlessly. By working together to complete the puzzle, the parties involved can gain a deeper understanding of the conflict and develop a mutually beneficial solution.
Developing strong conflict resolution skills is essential for maintaining a healthy work environment and fostering positive relationships. Here are 10 tips to help you improve your conflict resolution skills:
- Stay calm and composed: Approach conflicts with a calm and composed demeanor. Maintaining your emotional balance will help you think clearly and communicate effectively.
- Proverbs 15:1 - "A gentle answer turns away wrath, but a harsh word stirs up anger."
To be continued... Part 2 to be released next week!